McKim & Associates

Introduction

Our mission is to assist organizations and leaders in reaching their full potential by creating clarity of mission, direction and through the provision of proper, timely information for evidence based decisions and measurement.

Our process works to ensure you are critically clear in your ultimate goals and to ensure your actions align with your mission or purpose. We fundamentally believe in the necessity of understanding what defines your success.

McKim and Associates utilizes the FLO Method (Finding Links Operationally) to ensure you achieve your goals with consistent alignment of the plan, the engagement strategy, and communication. We help you to determine which measurements of progress are critical and develop key performance indicators to ensure you get things done!

Our organization works with a wide base of organizations both private and government to provide specific expertise related to service and operational excellence, acquisition assessment, change management implementation , market development strategies, as well as leadership and management training.

Business Recovery Planning The present unprecedented Covid situation is calling for a different approach for all organizations as market shutdowns cause organizations to scramble for response. McKim and Associates has tremendous insight and expertise in volatile and challenging markets to guide you through these challenges.

Community Care and In Home Services Community Care is consistently challenged with increasing demands and diminishing resources. To address this means increasing your efficiencies without losing the critical care aspect. Operational excellence means serving more people in your community. Gathering the correct data to make evidence-based decisions, reviewing the market and client needs, developing working Key Performance Indicators and implementing national standards such as Accreditation Canada are all essential to successful organizations in this field. McKim and Associates has first hand experience with these issues and can provide solutions.

Performance Indicators Measuring progress can be complicated but it doesn’t have to be. Accountability is critical. Evidence-based decision making is paramount. Today organizations require information that is timely, accurate and not overwhelming.

Mentoring Engaging with someone who has experienced the challenges and joy of leadership can make all the difference. We have been there. The right questions, suggestions and guidance for objective clarity can help redefine your direction and get you to your goals efficiently and effectively.

Financial Projections Seeking investors or monies for expansion or acquisition? Planning for the future requires solid market assessment and growth projections. There are times when this information is not readily accessible. We specialize in operational financial assessment to ensure you have the information you need in your language you understand to make informed decisions.

Training You and your staff are the future. Training is essential to your organizations success. It can be as diversified as how to answer customer contact to the creation of an in- depth market approach. Our team specializes in focusing on the core needs and develop programs to ensure your team can adjust to changing requirements.

Greg McKim

McKim and Associates Principal, Greg McKim, B. Comm., has led $20 to $30M+ businesses with 900+ employees in a number of industries. He has owned and operated small businesses throughout his career. Having extensive experience in the Eastern Canadian market and in Ontario for both private and government based industries, he accomplished dramatic volume and profit increase through process development, organic growth, acquisition, and new contract development. Trained in Lean Six Sigma he has a full understanding of the process’s goals and implementation.

As Senior Director Eastern Canada for CBI (We Care Home Health) Health he led a diversified high volume business with a large employee base as a Community Based Health service provider. He has extensive change management experience through two separate company ownership changes as well as through the acquisition of three regional companies. He partnered in the creation of a unique progressive evaluation and support model. During his leadership in Eastern Canada the organizations received two exemplary service standards by Accreditation Canada.

His Community Care industry involvement included a leadership role as Co Chair for the Nova Scotia Health Association Home Care Network in addition to serving as a representative for the Nova Scotia Community Care Council. He participated in the establishment of provincial key performance indicators (KPIs) for Home Care service providers. These roles, in combination with his previous responsibilities as Co Chair for the New Brunswick Home Care Association, provide him with unique insights for the provision of community based services for both provinces.

Ross Wace

Ross Wace has led the HR function in a series of national organizations with as many as 4,500 employees. He has owned and operated small businesses throughout his career. Across a myriad of industries, there is one common element – organizations whose frontline staff interact with the public. In public, private and government based industries, he has improved the alignment of an organization’s people to the business objectives. In both union and non-union environments, he has improved performance, productivity and morale.

While Vice President, Human Resources for We Care Home Health (now CBI) he led a complete overhaul of the scheduling and billing system. Re-training users led to dramatic improvement in the data entry error rate, which led to significant savings across the organization. He also led a transformation of the hiring process, providing support and tools to local hiring managers that resulted in reduced time to hire, consistency and improved retention. He also introduced an employee engagement customer service program “Together We Care”, which led to a 23% improvement in Customer Satisfaction results.

Paula Withrow

Paula Withrow RN(Retired) is a consultant in the leadership and management of health care programs and has an extensive background in both the private and public sector.  During her 20 years in the Continuing Care Branch, Nova Scotia government Department of Health & Wellness she was employed in several roles. As Manager, Liaison & Service Support for 8 years, she had the opportunity to inform and influence strategies, standards and policies; and led the operational planning and implementation of new and/or revised programs, in consultation with internal and external stakeholders.

Paula has experience in project management, operational over site of programs including financial authorization, risk management and partnering & relationship building. Paula is a subject matter expert in Continuing Care programs and services in the Nova Scotia Health Care System and is recognized for her analytical skills and attention to detail.

Assignment Sample

Community Health Care Creation of national growth and service model for community service approach by establishing best practice operation and quality metrics with specific focus on best client care and operational sustainability. Involved in creation of provincial key performance indicators (KPIs). RFP’s, new contracts, organizational restructuring. Acquisition identification and implementation. New service opportunity implementation and development.

Consumer Goods Product development and market launch, product positioning and pricing.

Retail Development of market assessment and an entrance strategy. Assessment of market share potential for financial expansion.

Academia Phase One Review of recruitment approach to determine the core strengths of the University to position the recruitment strategy through market research and engagement with key stakeholders. Creation of a clear understanding of recruitment goals and developed the decision tree for the targeted applicants. Sales and engagement training was provided . Phase Two Created, implemented and evaluated a survey to improve student retention.

Small Business Creation of financial breakout and sales projections for presentation for expansion monies.

Customer Service Financial break out and sales forecast to be used in determining expansion strategy. Implementation of an organizational market direction and the hiring of key positions.

Education Evaluation of School District approach through survey and stakeholder meetings.

IT Created market assessment, establishment of core performance indicators, market approach, plus financial projections.