McKim & Associates

Introduction

Our mission is to assist organizations and leaders in reaching their full potential by creating clarity of mission, direction and through the provision of proper, timely information for evidence based decisions and measurement.

Our process works to ensure you are critically clear in your ultimate goals and to ensure your actions align with your mission or purpose. We fundamentally believe in the necessity of understanding what defines your success.

McKim and Associates utilizes the FLO Method (Finding Links Operationally) to ensure you achieve your goals with consistent alignment of the plan, the engagement strategy, and communication. We help you to determine which measurements of progress are critical and develop key performance indicators to ensure you get things done!

Our organization works with a wide base of organizations both private and government to provide specific expertise related to service and operational excellence, acquisition assessment, change management implementation , market development strategies, as well as leadership and management training.

Business Recovery Planning The present unprecedented Covid situation is calling for a different approach for all organizations as market shutdowns cause organizations to scramble for response. McKim and Associates has tremendous insight and expertise in volatile and challenging markets to guide you through these challenges.

Community Care and In Home Services Community Care is consistently challenged with increasing demands and diminishing resources. To address this means increasing your efficiencies without losing the critical care aspect. Operational excellence means serving more people in your community. Gathering the correct data to make evidence-based decisions, reviewing the market and client needs, developing working Key Performance Indicators and implementing national standards such as Accreditation Canada are all essential to successful organizations in this field. McKim and Associates has first hand experience with these issues and can provide solutions.

Performance Indicators Measuring progress can be complicated but it doesn’t have to be. Accountability is critical. Evidence-based decision making is paramount. Today organizations require information that is timely, accurate and not overwhelming.

Mentoring Engaging with someone who has experienced the challenges and joy of leadership can make all the difference. We have been there. The right questions, suggestions and guidance for objective clarity can help redefine your direction and get you to your goals efficiently and effectively.

Financial Projections Seeking investors or monies for expansion or acquisition? Planning for the future requires solid market assessment and growth projections. There are times when this information is not readily accessible. We specialize in operational financial assessment to ensure you have the information you need in language you understand to make informed decisions.

Training You and your staff are the future. Training is essential to your organizations success. It can be as diversified as how to answer customer contact to the creation of an in- depth market approach. Our team specializes in focusing on the core needs and develop programs to ensure your team can adjust to changing requirements.

Greg McKim

Principal, Greg McKim, B. Comm., has led $20 to $30M+ businesses with 900+ employees across multiple industries in Eastern Canada and Ontario. He has transitioned organizations through process development, organic growth, acquisition, and new contract development. He accumulated transitional and change management experience as part of the senior team for multiple national and regional mergers and acquisitions. Training in Lean Six Sigma has provided understanding of the process’s goals and implementation.

Leading a diversified high volume Community Based Health Services organization his commitment to service process was acknowledged through the receipt of two exemplary service standards by Accreditation Canada. Partnering in the creation of a national progressive evaluation and support model, he gained unique insight into Community Care across the nation.

Involvement in industry development is illustrated through serving as Co Chair for the Nova Scotia Health Association Home Care Network, Co Chair of the New Brunswick Home Care Association and as a representative for the Nova Scotia Community Care Council. As part of this contribution he participated in the establishment of provincial key performance indicators (KPIs) for Home Care service providers in Nova Scotia.

Experienced as a business owner has provided valuable insights when working with small and medium sized businesses.

Paula Withrow

Paula Withrow RN, HSM is a consultant in the leadership and management of health care programs and has an extensive background in both the private and public sector.  During her 20 years in the Continuing Care Branch, Nova Scotia government Department of Health & Wellness (DHW) she was employed in several roles such as: Long Term Care Advisor, Single Entry Access Project Manager, Supervisor of Assessment, District Manager; Manager, Liaison & Service Support & prior to her retirement as Acting Director, Liaison & Service Support.  Her role(s) in Continuing Care Liaison & Service Support, provided the opportunity to inform and influence strategies, standards, and policies.

Paula has experience in project management, leading operational planning, implementation and over site of new and/or revised programs.  Paula is a subject matter expert in Continuing Care programs and services in the Nova Scotia Health Care System which include: Long Term Care, Home Care and Community Care Programs.  Paula has been a member on numerous taskforces and is recognized for her analytical skills and attention to detail. Since her retirement, Paula has been employed on occasion as a Continuing Care Consultant for the DHW on particular projects.

Ross Wace

Ross Wace has led the HR function in a series of national organizations with as many as 4,500 employees. He has owned and operated small businesses throughout his career. Across a myriad of industries, there is one common element – organizations whose frontline staff interact with the public. In public, private and government based industries, he has improved the alignment of an organization’s people to the business objectives. In both union and non-union environments, he has improved performance, productivity and morale.

While Vice President, Human Resources for We Care Home Health (now CBI) he led a complete overhaul of the scheduling and billing system. Re-training users led to dramatic improvement in the data entry error rate, which led to significant savings across the organization. He also led a transformation of the hiring process, providing support and tools to local hiring managers that resulted in reduced time to hire, consistency and improved retention. He also introduced an employee engagement customer service program “Together We Care”, which led to a 23% improvement in Customer Satisfaction results.

Assignment Sample

Community Health Care Creation of national growth and service model for community service approach, including best practice operation and quality metrics with specific focus on best client care and operational sustainability. Involved in creation of provincial key performance indicators (KPIs). RFP’s, new contracts, organizational restructuring. Acquisition identification and implementation. New service opportunity implementation and development. Standards and policy development and review.

Consumer Goods Product development and market launch, product positioning and pricing.

Retail Market assessment and entrance strategies.

Academia Restructure and training for student recruitment and the review and process for student retention.

Small Business Creation of financial breakout and sales projections for presentation for expansion funding.

Customer Service Financial forecasting and expansion development. Organizational direction clarity and key personnel placement.

Education Evaluation of School District approach through survey and stakeholder meetings.

IT Market assessment, establishment of core performance indicators, market approach, plus financial projections.