McKim and Associates Principal, Greg McKim, B. Comm., has led $20 to $30M+ businesses with 900+ employees in a number of industries. He has owned and operated small businesses throughout his career. Having extensive experience in the Eastern Canadian market and in Ontario for both private and government based industries, he improved services, accomplished dramatic volume and profit increase through organic growth, acquisition, and new contract development. Trained in Lean Six Sigma he has a full understanding of the process’s goals and implementation.
As Senior Director Eastern Canada for CBI (We Care Home Health) Health he led a diversified high volume business with a large employee base as a Community Based Health service provider. He led significant change management through two separate company ownership changes as well as through the acquisition of three regional companies by the organization. He partnered in the creation of a national evaluation for Home Care creating a progressive support model that was adopted by the organization. During his leadership Eastern Canada received two exemplary service standards by Accreditation Canada.
His Community Care industry involvement included a leadership role as Co Chair for the Nova Scotia Health Association Home Care Network in addition to serving as a representative for the Nova Scotia Community Care Council. He participated in the establishment of provincial key performance indicators (KPIs) for Home Care service providers. These roles, in combination with his previous responsibilities as Co Chair for the New Brunswick Home Care Association, provide him with unique insights for the provision of community based services for both provinces.
Ross Wace has led the HR function in a series of national organizations with as many as 4,500 employees. He has owned and operated small businesses throughout his career. Across a myriad of industries, there is one common element – organizations whose frontline staff interact with the public. In public, private and government based industries, he has improved the alignment of an organization’s people to the business objectives. In both union and non-union environments, he has improved performance, productivity and morale.
While Vice President, Human Resources for We Care Home Health (now CBI) he led a complete overhaul of the scheduling and billing system. Re-training users led to dramatic improvement in the data entry error rate, which led to significant savings across the organization. He also led a transformation of the hiring process, providing support and tools to local hiring managers that resulted in reduced time to hire, consistency and improved retention. He also introduced an employee engagement customer service program “Together We Care”, which led to a 23% improvement in Customer Satisfaction results.
Paula Withrow RN(Retired) is a consultant in the leadership and management of health care programs and has an extensive background in both the private and public sector. During her 20 years in the Continuing Care Branch, Nova Scotia government Department of Health & Wellness she was employed in several roles. As Manager, Liaison & Service Support for 8 years, she had the opportunity to inform and influence strategies, standards and policies; and led the operational planning and implementation of new and/or revised programs, in consultation with internal and external stakeholders.
Paula has experience in project management, operational over site of programs including financial authorization, risk management and partnering & relationship building. Paula is a subject matter expert in Continuing Care programs and services in the Nova Scotia Health Care System and is recognized for her analytical skills and attention to detail.
Community Health Care Creation of national growth and service model for community service approach by establishing best practice operation and quality metrics with specific focus on best client care and operational sustainability. Participation in creation of provincial key performance indicators (KPIs) Successful writing and implementation of multiple Request for Performance government contracts. Strategic market positioning for maximum service opportunities. Organizational restructure for maximum effectiveness and efficiency. Acquisition identification and implementation. New service addition and management.
Consumer Goods Product development and market launch, product positioning and pricing. Initial product target volume attained within a 4-month timeline.
Retail Development of market assessment and a strategy to enter the market. Determination of market share potential for financial expansion.
Academia Phase One Review of recruitment approach to determine the core strengths of the University to effectively position the recruitment strategy. Utilizing market research and engagement with key stakeholders, developed a clear understanding of the recruitment goals and process and the decision tree of the targeted applicants. Sales and engagement training was provided to the team to clarify the market approach and measurement. Phase Two Created, implemented and evaluated a questionnaire designed to determine student’s preferences and opinions of the University to improve student retention.
Small Business Development of the financial breakout and sales projections to be used in attaining monies for expansion.
Manufacturing Phase One Market assessment, customer assessment, sales focus, core indicator development, business projections as well as a go to market strategy. Phase Two Development of a financial assessment for both physical and personnel expansion. Created a remuneration strategy for the team that coincided with the organizations’ long-term goals.
Customer Service Established financial break out and sales forecast to be used in determining expansion strategy. Establishment of an organizational market direction and the hiring of key positions.
Public Sector In association with Economic Development Consultants, created a market assessment, information evaluation, and a phone survey tool utilised to provide recommendations for the diversity of the city’s economic development.
Hospitality Creation of financial and market projections. Market approach recommendations and the development of core indicators.
Education Partnering with an additional consultant, surveyed schools and strategic partners to evaluate the School District’s approach. Provided feedback with recommendations.
IT Created market assessment, establishment of core performance indicators, market approach, plus financial projections.