McKim and Associates has significant combined experience across multiple industries and provinces, in senior public administration and the private sector. This expertise extends across a variety of community care fields including long term care, home care and community care programs with emphasis on leadership, analysis and the creation of unique solutions.
Principal, Greg McKim, B. Comm., has led $20 to $30M+ businesses with 900+ employees across multiple industries in Eastern Canada and Ontario. He has transitioned organizations through process development, organic growth, acquisition, and new contract development. He accumulated transitional and change management experience as part of the senior team for multiple national and regional mergers and acquisitions. Training in Lean Six Sigma has provided understanding of the process’s goals and implementation.
Leading a diversified high volume Community Based Health Services organization his commitment to service process was acknowledged through the receipt of two exemplary service standards by Accreditation Canada. Partnering in the creation of a national progressive evaluation and support model, he gained unique insight into Community Care across the nation.
Involvement in industry development is illustrated through serving as Co Chair for the Nova Scotia Health Association Home Care Network, Co Chair of the New Brunswick Home Care Association and as a representative for the Nova Scotia Community Care Council. As part of this contribution he participated in the establishment of provincial key performance indicators (KPIs) for Home Care service providers in Nova Scotia.
Experienced as a business owner has provided valuable insights when working with small and medium sized businesses.
Paula Withrow RN, HSM is a consultant in the leadership and management of health care programs and has an extensive background in both the private and public sector. During her 20 years in the Continuing Care Branch, Nova Scotia government Department of Health & Wellness (DHW) she was employed in several roles such as: Long Term Care Advisor, Single Entry Access Project Manager, Supervisor of Assessment, District Manager; Manager, Liaison & Service Support & prior to her retirement as Acting Director, Liaison & Service Support. Her role(s) in Continuing Care Liaison & Service Support, provided the opportunity to inform and influence strategies, standards, and policies.
Paula has experience in project management, leading operational planning, implementation and over site of new and/or revised programs. Paula is a subject matter expert in Continuing Care programs and services in the Nova Scotia Health Care System which include: Long Term Care, Home Care and Community Care Programs. Paula has been a member on numerous taskforces and is recognized for her analytical skills and attention to detail. Since her retirement, Paula has been employed on occasion as a Continuing Care Consultant for the DHW on particular projects.
Ross Wace has led the HR function in a series of national organizations with as many as 4,500 employees. He has owned and operated small businesses throughout his career. Across a myriad of industries, there is one common element – organizations whose frontline staff interact with the public. In public, private and government based industries, he has improved the alignment of an organization’s people to the business objectives. In both union and non-union environments, he has improved performance, productivity and morale.
While Vice President, Human Resources for We Care Home Health (now CBI) he led a complete overhaul of the scheduling and billing system. Re-training users led to dramatic improvement in the data entry error rate, which led to significant savings across the organization. He also led a transformation of the hiring process, providing support and tools to local hiring managers that resulted in reduced time to hire, consistency and improved retention. He also introduced an employee engagement customer service program “Together We Care”, which led to a 23% improvement in Customer Satisfaction results.
Community Health Care Creation of national growth and service model for community service approach, including best practice operation and quality metrics with specific focus on best client care and operational sustainability. Involved in creation of provincial key performance indicators (KPIs). RFP’s, new contracts, organizational restructuring. Acquisition identification and implementation. New service opportunity implementation and development. Standards and policy development and review.
Consumer Goods Product development and market launch, product positioning and pricing.
Retail Market assessment and entrance strategies.
Academia Restructure and training for student recruitment and the review and process for student retention.
Small Business Creation of financial breakout and sales projections for presentation for expansion funding.
Customer Service Financial forecasting and expansion development. Organizational direction clarity and key personnel placement.
Education Evaluation of School District approach through survey and stakeholder meetings.
IT Market assessment, establishment of core performance indicators, market approach, plus financial projections.